Question 1

I can’t see a page on the website – it says I must be a “Site Member”.

Accepted Answer

All conference registrants will need to become a “site member” to access the registrant-only features of the website like the chat and/or discussion forum, as well as certain registrant-only pages. To become a site member, please visit https://www.tvsconference.org/site-member Once you’ve signed up, TVS will approve you as a site member. You will receive an automated email when confirmed. Once confirmed, you’re able to sign in as yourself on the website by clicking “Log in” in the top right corner of the page.

Question 2

How do I log in?

Accepted Answer

Click on “log in” in the top right corner of the website. This may take you to a signup form. If it comes up, click on “Already a member? Log in”. This will allow you to log in with the email and password you signed up with originally.    If it brings you to the Log in form, then just enter your email and password.

Question 3

I forgot my password. How do I get a new one?

Accepted Answer

To get a new password, click on the “log in” button in the top right corner, then click “Already a member? Log in” if you see it. You’ll be taken to a log in form with a spot to enter your email and password. Below it, click on “forgot password?”. Then, enter your email in the new form field. The website will send an email to your email address with a link to set a new password. If you did not receive an email, please check your junk/spam folder just in case for an email from “Wix.com”.   Click on “Reset password” in the email body to be directed to a page to reset your password.

Question 4

How do I change my display name? How do I change my display picture?

Accepted Answer

To change your profile settings to adjust how you appear to others in the chat tool and/or discussion forum, click on your name in the top-right corner when you’re logged in, then click on “Personal information”.    On this page, you can hover over the blank circle (where your display picture will be), then click it to upload a photo from your desktop to add in its place. Next, you can enter a new name in the “Display Name” field just by clicking on it and typing a new name. Then, enter your first and last name in the “Personal Information” section a bit lower down the page. Once entered, click on the pink “Update Info” button to save the changes.

Question 5

How do I make my profile private?

Accepted Answer

To make it private, scroll to the bottom of your “Personal Information” page (see above), then click on. “Profile Visibility. Then click “Make Profile Private”.

Question 6

How do I access the Zoom Sessions? Where can I find my link to join live?

Accepted Answer

All conference registrants will have received a Zoom Webinar invitation in their confirmation email when they signed up. To join the conference presentations, you will just need to click on the confirmation email in your inbox. TVS has scheduled a reminder email to go to you closer to the start time of each day of the conference so it’s always at the top of your inbox. If you are having trouble accessing Zoom, please feel free to click on the “Watch live” page on the navigation bar of the website once you’ve logged in as a site member. This will take you to a registrant-only page of the website that will show the live stream of the day’s sessions.   Please note that only conference registrants who are on Zoom will be able to ask questions to the presenters during the live Q&A period.

Question 7

How do I access Zoom, and use the features on Zoom Webinar?"

Accepted Answer

All conference sessions will be on a platform called Zoom Webinar. To learn some important tips on how to use this platform, please click the links below: Joining a webinar by invitation link Waiting for the host to start the webinar Webinar controls

Question 8

How do I access concurrent sessions?

Accepted Answer

TVS has sent out a separate email to each conference registrant directly from Zoom with the link to join any concurrent sessions for Fundamentals in wound care on Tuesday 21st September in the morning. Please check your junk/spam folder in your email if you don’t see it right away in your inbox.

Question 9

Will the conference sessions be recorded?

Accepted Answer

If you aren't able to tune in live to certain sessions, you can access the recorded educational sessions on this website.   After the conference is over, just make sure you're logged into the website and then visit the Conference Programme pages. When on a conference programme page, click on "Abstract and Objectives" to view a sessions' details - the recorded video will be appear on the page when it's available.

Question 10

How do I use the chat tool?

Accepted Answer

The xhat tool on this conference website is called “Members Chat” and is located in the bottom right corner of your screen. Note: you will only be able to chat with other attendees if you're logged into the conference website.   Click on the button to pull up your open chat messages. To start a new message, click “+ New Chat”. Then, search for the attendee or company you want to chat with. Once you’ve found who you’re looking for, just click their name to get started. You can then type a message, add a link, attach a file, or use an emoji to chat with other conference attendees. You will receive an email notification when you receive a chat when you're offline (not logged in). This way, you'll know that a message is waiting for you when you return to the website next time.  Note: all chats will be private, one-on-one, conversations; a transcript of your messages will not be saved.

Question 11

How do I change my notification settings?

Accepted Answer

If you want to be emailed when someone has started a chat with you so that if you are logged out or away from your computer you will still know if someone’s trying to interact with you, you can do so.   To change your notification settings at any point during the conference, just click on your name in the top right corner, navigate to “Settings” in your account menu to toggle email notifications on or off for both the Discussion Forum and Chat.

Question 12

How do I get in touch with an exhibitor?

Accepted Answer

There are a few ways you can contact an exhibitor: Using the different contact options at the top of their page under their title If you click on their website button, you will be directed to their website for more information If they have a social media account listed, click on their social media icon(s) to contact them via a social media page To send an email to them directly, click their email button to begin sending a message to their primary contact email. Contact a Team Member or Rep directly Lower down the Virtual Exhibitor Stand you will find the Team Members area. Team Members might have an email address below their name & title - you can click on one of those icons to get in touch with them that way. Exhibitor reps, who are attending the conference as well, may also be available via the Chat tool. If you know which rep you want to contact, just click on the chat tool and search for that person's name. If you want to chat with the exhibitor's company account, you can search for them in the chat tool. Or, click on "Chat with us" in the top right corner of their virtual exhibit stand under their hours of availability to visit their company account. There will be a button to start a chat with them. Using an Exhibitor's Form Each exhibitor has the option to include a form on their virtual exhibit booth. Some exhibitors have their own branded form using their own tools, while some use a generic template. No matter how they have individually structured it, each vendor will be happy to get in touch with you after you submit a completed form!

TVS 2021 VIRTUAL - THE CONFERENCE

Solving skin & wound challenges together

Tissue Viability Society